The New Customer Journey
Sharebox is a fully automated key exchange service with self-service check-ins and checkouts, designed to be available 24/7, increase satisfaction, cut administrative costs and build new revenue streams.
Satisfied Customers
Customers can check in 24/7, only using their smartphones. No problems with opening hours or queues.
Improved Workflow
Self-serving the customer journey cuts operational costs and adds to the possibility to grow your revenue.
High Security
Key cabinet certified according to EN 1143-1, bolted to the ground outdoor or to the floor indoors.
How the self-served customer journey works
Customers do the check-in for the service appointment using the touch screen or SMS with a link for check-in.
Your front desk customer advisors are notified of the check-in on the desktop dashboard and retrieve the key.
For checkout, the customer receives the SMS with a link to payment (optional) and handle key pick up.
The mobile-first self-served workshop visit is handled by the customer as an end-to-end experience.
Desktop Dashboard Portal
Your team handles everything logged in on the dashboard. From simple touchscreen Drop-In, SMS check-in & rental car customer pick-up with an order or contract e-signature, ID and driver license check etc.
Finally, SMS checkout with optional customer mobile-first invoice payment.
The Sharebox dashboard is a perfect stand-alone solution for car dealerships. Optional API integration with your DMS or backbone system at a later stage.
Customers Use Smartphone
Let your customers do check-ins and checkouts including invoice payments around the clock with a mobile phone. No apps are to be installed.
High Security Key Cabinet
The robust Sharebox S18 / S32 key cabinet is designed and manufactured for outdoor or indoor installation, certified according to EN 1143-1. The S18 cabinet is connected to the Sharebox back-end Server via a cabled internet connection. Your team use the desktop dashboard to communicate with the server to manage and operate each one of the 18 secured lockers.
Payment Solutions
Having customers do payment at the start of the checkout process, secures your money. Customers open and retrieve their keys after payment is confirmed.
Mobile Payment Integrations
The Sharebox platform is ready to connect with the most known payment providers, and you easy establish Nexi, Nets, bezahl.de, PayPal, Klarna, Spense and others by online onboarding.
Rental or loaner car
Use your Sharebox to handle rental or loaner cars. Send SMS with link and optional contract e-signature, ID control and driver license check.
Secure installation
The Sharebox S18 is installed and bolted according to a high-security installation manual with power and a cabled internet connection.
API Integrations
Start as a standalone solution and upgrade afterwards to connect your DMS systems, gate opening systems and others.
Sharebox has now become a full-fledged solution that helps us with the key drop-off and pick-up 24/7, including payment solutions that complete this.
It is also very good that the Sharebox notifies us with an email as soon as a customer drops off a key. This gives us a full overview of key drop-offs also within opening hours.
Kjetil Barli, Service Marketing Manager, GROMSTAD AUTO AS
OFFICIAL AUDI AND VOLKSWAGEN DEALER, NORWAY
Secure IT solution
- All Sharebox servers are located in a secure data center.
- Traffic between servers and cabinets is end-to-end encrypted
- User access is restricted and controlled by 2-factor authentication
- Sharebox uses redundant architecture for high service grade
- Sharebox has passed external IT security assesments
Technical specifications
- Free standing safe, key cabinet, EN 1143-1:2019 certified
- Online connected and remote controlled
- 18 lockers: 5,5 x 9,5 x 9,0 cm (H x W x D)
- Color: Standard black / grey or optional with brand CI
- Touch screen (with your brand logo)
- Height: 202 cm
- Width: 70 cm
- Depth: 30 cm
- Weight: 570 kg
- Power supply: 110-240V 50-60Hz
- Consumption: 150W
- Cabled internet connection (GSM/LTE back-up)
Certifications
FG Security Approval
Board of Norwegian insurers
EN 1143-1 Certification
RISE Research Institutes of Sweden
Danske sikringsguiden
Board of Danish insurers
Included in the service
| Capacity | |
| Openings per year | unlimited |
| Lockers available | 18 |
| Dashboard user licenses | 8 |
| 24/7 Functionality | |
| Drop-In with touch screen self-service | ✔ |
| Check-In with SMS and mobile weblink | ✔ |
| Checkout with SMS and mobile weblink | ✔ |
| Internal app for easy everyday openings | ✔ |
| Branding | |
| Logo branded touch screen | ✔ |
| Standard dashboard for desktop | ✔ |
| Branded content for SMS, weblink and email | ✔ |
| Area for logo branding on the key cabinet | ✔ |
| Integration with API | |
| Paymentproviders (Nexi, Nets, bezahl.de, Klarna, Paypal, Spense) | ✔ |
| ERP/DMS (Ask for a list of existing integrations) | ✔ |
| Optional company DMS or backbone integration | ✔ |
| Hardware | |
| EN 1143-1 certified (ground or floor bolted) | ✔ |
| Cold weather heating element and fan | ✔ |
| Burglary sensor | ✔ |
| Touch screen | ✔ |
| GSM Back-up | ✔ |
| 18 Car key lockers | ✔ |
| Support & Service | |
| English onboarding and education team | ✔ |
| English expert customer success team | ✔ |
| English technical support team available 24/7 | ✔ |
Optional add-ons
24/7 functionality
- Opening with pin code (for locations with a bad network)
- Branded and customized customer journey
- Other upgrade features are available
Integration with API
- Additional external API integrations are available
- e-Signature, ID check, drivers licence check
Product features
- QR-code reader
- NFC reader
- RFID reader
- Battery backup
- Weather protection
The contract duration is 36 or 48 months. A pilot phase is optional.
About Sharebox
Sharebox AS, Vesterveien 173, Arendal, Norway, +47 4043 4400.
We provide self-service solutions and technology with API software for car dealerships, workshops and car rental franchises. With Sharebox you get a fully automated and self-served solution, optional to be integrated with your DMS systems, mobile payment providers and other 3rd party solutions.
Sharebox is a privately owned startup company, headquartered in Arendal, Norway. Operational representatives in Denmark, Sweden, DACH, Italy, Spain, Australia and the US. Rollout shows rapid growth, counting over 500 locations serving more than 100’000 users worldwide.