The New Customer Journey
Sharebox is a fully automated key exchange service with self-service check-ins and checkouts, designed to be available 24/7, increase satisfaction, cut administrative costs and build new revenue streams.
Satisfied Customers
Customers can check in 24/7, only using their smartphones. No problems with opening hours or queues.
Improved Workflow
Self-serving the customer journey cuts operational costs and adds to the possibility of growing your revenue.
High Security
Key cabinet certified according to EN 1143-1, bolted to the ground outdoors or to the floor indoors.
How the self-served customer journey works
Customers do check-in for the service appointment using the touch screen or SMS with a link for check-in.
Your front desk customer advisors are notified of the check-in on the desktop dashboard and retrieve the key.
For checkout, the customer receives the SMS with a link to payment (optional) and handles key pick-up.
The mobile-first self-served workshop visit is handled by the customer as an end-to-end experience.
Desktop Dashboard Portal
Your team handles everything logged in on the dashboard. From simple touchscreen Drop-In, SMS check-in & rental car customer pick-up with an order or contract e-signature, ID and driver license check etc.
Finally, SMS checkout with optional customer mobile-first invoice payment.
The Sharebox dashboard is a perfect stand-alone solution for car dealerships. Optional API integration with your DMS or backbone system at a later stage.
Customers Use Smartphone
Let your customers do check-ins and checkouts including invoice payments around the clock with a mobile phone. No apps are to be installed.
High-Security Key Cabinet
The robust Sharebox s32 key cabinet is designed and manufactured for outdoor or indoor installation, certified according to EN 1143-1. The s32 cabinet is connected to the Sharebox back-end Server via a cabled internet connection. Your team use the desktop dashboard to communicate with the server to manage and operate each one of the 32 secured lockers.
Payment Solutions
Having customers do payments at the start of the checkout process, secures your money. Customers open and retrieve their keys after payment is confirmed.
Mobile Payment Integrations
The Sharebox platform is ready to connect with the most known payment providers, and you easily establish Nexi, Nets, bezahl.de, PayPal, Klarna, Spense and others by online onboarding.
Rental or loaner car
Use your Sharebox to handle rental or loaner cars. Send SMS with a link and optional contract e-signature, ID control and driver’s license check.
Secure installation
The Sharebox s32 is installed and bolted according to a high-security installation manual with power and a cabled internet connection.
API Integrations
Start as a standalone solution and upgrade afterwards to connect your DMS and gate-opening systems.
Kjetil Barli, After Market Manager, OFFICIAL AUDI AND VOLKSWAGEN DEALER, NORWAY
Sharebox has now become a full-fledged solution that helps us with the key drop-off and pick-up 24/7, including payment solutions that complete this.
Secure IT solution
- All Sharebox servers are located in a secure data centre.
- Traffic between servers and cabinets is end-to-end encrypted
- User access is restricted and controlled by 2-factor authentication
- Sharebox uses redundant architecture for high service grade
- Sharebox has passed external IT security assessments
Technical specifications
- Freestanding safe, key cabinet, EN 1143-1:2019 certified
- Online connected and remotely controlled
- 32 lockers: 5,5 x 6,5 x 9,0 cm (H x W x D)
- Colour: Standard black/grey or optional with brand CI
- Touch screen (with your brand logo)
- Height: 202 cm
- Width: 70 cm
- Depth: 30 cm
- Weight: 570 kg
- Power supply: 110-240V 50-60Hz
- Consumption: 150W
- Cabled internet connection (GSM/LTE backup)
Certifications
FG Security Approval
Board of Norwegian insurers
EN 1143-1 Certification
RISE Research Institutes of Sweden
Danske sikringsguiden
Board of Danish insurers
Included in the service
| Capacity | |
| Lockers available | 32 |
| Dashboard user licenses | 8 |
| 24/7 Functionality | |
| Drop-In with touch screen self-service | ✔ |
| Check-In with SMS and mobile weblink | ✔ |
| Checkout with SMS and mobile weblink | ✔ |
| Internal app for easy everyday openings | ✔ |
| Branding | |
| Logo-branded touch screen | ✔ |
| Standard dashboard for desktop | ✔ |
| Branded content for SMS, weblink and email | ✔ |
| Area for logo branding on the key cabinet | ✔ |
| Integration with API | |
| Paymentproviders (Nexi, Nets, bezahl.de, Klarna, Paypal, Spense) | ✔ |
| ERP/DMS (Ask for a list of existing integrations) | ✔ |
| Optional company DMS or backbone integration | ✔ |
| Hardware | |
| EN 1143-1 certified (ground or floor bolted) | ✔ |
| Cold weather heating element and fan | ✔ |
| Burglary sensor | ✔ |
| Touch screen | ✔ |
| GSM Back-up | ✔ |
| 32 lockers | ✔ |
| Support & Service | |
| English onboarding and education team | ✔ |
| English expert customer success team | ✔ |
| English technical support team available 24/7 | ✔ |
About Sharebox
HQ in Norway: Sharebox AS, Vesterveien 173, Arendal, Norway, +47 4043 4400.
Sharebox is a technology platform that brings everything automotive and mobility companies need to deliver a best-in-class customer experience into one place.
Our crafted, self-service solution and hardware help aftermarket dealerships and rental operation teams grow with technology and tools that are powerful and future-oriented.